We take pride in the quality and uniqueness of our merchandise and we assure you nothing but the best. We have also described and photographed all products as accurately as possible. Thus we’ll ONLY accept refund/exchange on any defective items/ Item(s) with physical damage provided the damage is communicated to us within ONE WEEK after received of the parcel, in which afterward no refund/exchange request will be entertained.
STEP OF REFUND/EXCHANGE:
HOW DO I SHIP MY ORDER BACK TO YOU?
Please send your return using a reliable carrier that provides a tracking option to our Museumshop address:
Islamic Arts Museumshop Sdn Bhd, Islamic Arts Museum Malaysia, Jalan Lembah Perdana, 50480, Kuala Lumpur, Malaysia.
(Tel No. +603-20927140)
Please also state the Order Number of your purchase and what reason you are sending the product(s) back.
We also recommend that you insure the return package as you will be responsible for the item(s) reaching us in their original condition.
Alternatively, you can come to our retail outlets during business hours and speak to one of our Retail Associates who can assist you further.
No refunds will be issued for returned item(s) that have been used.